Shipping & Returns
Everything you need to know
Pet Shop ships Monday - Friday (excluding statutory holidays) to all provinces in Canada.
Orders received by 10:30 AM local time are shipped the same day they are received (subject to daily order volume and warehouse availability). Orders made online after Friday at 10:30 AM local time will ship the following Monday. However, please allow up to 2 business days for processing of orders.
Free Shipping over $49
Qualifying orders that are $49 or more ship via standard ground delivery for free. This is automatically applied to your order. All orders under $49 ship for a flat rate $4.99 ground shipping. Restrictions apply and will be noted during checkout.
Express Shipping Options
Express shipping options are available including FedEx 2Day®. Orders must be submitted by 10:30AM local time for express shipping. FedEx 2Day® shipping costs $22.99. Weekend deliveries are not available.
Shipping Transit Time
The following is the estimated transit time in business days.
| Province | Ground Shipping | FedEx 2Day® SHIPPING |
|---|---|---|
| British Columbia | 1-6 | 2-5 |
| Alberta | 1-4 | 2-5 |
| Saskatchewan | 2-5 | 2-5 |
| Manitoba | 2-7 | 3-6 |
| Ontario | 1-8 | 2-6 |
| Quebec | 1-5 | 2-6 |
| Nova Scotia | 2-6 | Not Available |
| New Brunswick | 2-5 | Not Available |
| Newfoundland | 6-9 | Not Available |
| Prince Edward Island | 3-4 | Not Available |